|
Code
|
Description
|
Causes
|
|
101-1
|
Exposure lamp error
1
The standard white level could not be set properly when scanning the white
plate during automatic white level adjustment.
|
• White plate dirty
• Spurious electrical noise on power supply line • Exposure lamp connection
loose, broken, defective • Exposure lamp defective • Lamp stabilizer
connection, loose, broken, defective • Lamp stabilizer defective • High
voltage power supply harness loose, broken, defective • SBU defective • BCU
defective • SIO defective
|
|
101-2
|
Exposure lamp error
1
The standard white level setting dropped below the specified range during
scanning.
|
• White plate dirty
• Spurious electrical noise on power supply line • Exposure lamp connection
loose, broken, defective • Exposure lamp defective • Lamp stabilizer
connection, loose, broken, defective • Lamp stabilizer defective • High
voltage power supply harness loose, broken, defective • SBU defective • BCU
defective • SIO defective
|
|
120
|
Scanner home
position error 1
The scanner HP sensor did not turn off during scanner initialization or
copying.
|
• Scanner motor
harness loose, broken, defective at scanner motor or at BCU • Scanner HP
sensor harness, loose, broken, defective at HP sensor or at BCU • Scanner
motor or motor driver board defective • Scanner motor drive board defective •
Scanner HP sensor defective • BCU defective
|
|
121
|
Scanner home
position error 1
The scanner HP sensor did not turn on during scanner initialization or
copying.
|
• Scanner motor
harness loose, broken, defective at scanner motor or at BCU • Scanner HP
sensor harness, loose, broken, defective at HP sensor or at BCU • Scanner
motor or motor driver board defective • Scanner motor drive board defective •
Scanner HP sensor defective • BCU defective
|
|
141
|
Black level correction
error
Black level correction could not be set properly during automatic adjustment.
|
• Harnesses at the
SBU, IPU, BCU loose, broken, defective. • SBU defective • IPU defective • BCU
defective
|
|
142
|
White level
correction error
White level correction could not be set properly during automatic adjustment.
|
• Harnesses at SBU,
IPU, BCU loose, broken, defective • Spurious electrical noise on power supply
line • White plate dirty or missing • Anti-condensation heater (option) in
scanner unit not operating • Exposure lamp harness, loose, broken, defective
• Exposure lamp defective • Lamp stabilizer harness loose, broken, defective
• Lamp stabilizer defective • SBU defective • IPU defective • BCU defective •
SIO Defective
|
|
143
|
SBU auto adjust
error
The machine could not acquire the white or black peak level setting at power
on.
|
• Exposure lamp,
lamp stabilizer harness connection loose, broken, defective • Exposure lamp
defective • Lamp stabilizer defective • Spurious electrical noise on power
supply line • White plate dirty or missing • Anti-condensation heater
(option) in scanner unit not operating • Harness connection at SBU, iPU, BCU,
SIO, loose, broken, defective • SBU defective • IPU defective • BCU defective
• SIO Defective
|
|
144-1
|
SBU connection error
Connection to the SBU could not be confirmed, possibly due to a defect in the
BCU detection board
|
• Harness connection
at IPU, BCU, SBU loose, broken, defective. • Spurious electrical noise on
power supply line • IPU defective • BCU defective • SBU defective
|
|
144-2
|
SBU serial
communication error
Poor SBU power supply caused by SIO, or BCU detection board defective.
|
• Harness connection
at IPU, BCU, SBU loose, broken, defective. • Spurious electrical noise on
power supply line • IPU defective • BCU defective • SBU defective
|
|
144-3
|
SBU GASBU reset
error
SBU defective, BCU detection circuit defective.
|
• Harness connection
at IPU, BCU, SBU loose, broken, defective. • Spurious electrical noise on
power supply line • IPU defective • BCU defective • SBU defective
|
|
144-4
|
SBU version error
SBU defective, BCU detection circuit defective.
|
• Harness connection
at IPU, BCU, SBU loose, broken, defective. • Spurious electrical noise on
power supply line • IPU defective • BCU defective • SBU defective
|
|
161
|
IPU Error
The self-diagnostic test detected an error at the IPU at power on, or after
the machine returned from energy save mode.
|
• Harness between
SBU and IPU loose or broken • IPU defective • SBU defective
|
|
165
|
Copy Data Security
Unit error
An error occurred when the machine attempted to recognize the Copy Data
Security Unit board.
|
• Check installation
of Copy Data Security (CDS) Unit • CDS unit not correct type for the machine
• CDS unit defective
|
|
202
|
Polygon motor error
1: ON timeout
The polygon mirror motor did not reach the targeted operating speed within 10
sec. after turning on or changing speed
|
• Polygon
motor/driver board harness loose or broken • Polygon motor/driver board
defective • Laser optic unit defective • IPU defective
|
|
203
|
Polygon motor error
1: OFF timeout
The polygon mirror motor did not leave READY status within 3 sec. after
polygon motor switched off.
|
• Polygon
motor/driver board harness loose or broken • Polygon motor/driver board
defective • Laser optic unit defective • IPU defective
|
|
204
|
Polygon motor error
1: XSCRDY signal error
The XSCRDY signal remained HIGH for 200 ms while the LD unit was firing.
|
• Polygon
motor/driver board harness loose or broken • Polygon motor/driver board
defective • Laser optic unit defective • IPU defective
|
|
220
|
Laser
synchronization detection error: LD0
The laser synchronizing detection signal for the start position of the LD was
not output for two sec. after LDB unit turned on with the polygon motor
rotating normally.
|
• Laser
synchronizing detection board harness loose or broken. • Laser
synchronization detection board defective • LDB unit defective • IPU
defective
|
|
230
|
FGATE ON error
The FGATE signal did not assert within the prescribed time. (The BCU
generates the FGATE signal and sends it to the LD unit when the registration
sensor switches on.)
|
• BCU, Controller
board harness loose or broken • BCU defective • Controller board defective
|
|
231
|
FGATE OFF error
The FGATE signal did not go off within the prescribed time. (The BCU
generates the FGATE signal and sends it to the LD unit when the registration
sensor switches on.)
|
• BCU, Controller
board harness loose or broken • BCU defective • Controller board defective
|
|
240
|
LD error
The IPU detected a problem at the LD unit.
|
• LD unit harness
broken, defective • BCU harness broken defective • LD unit defective • BCU
defective
|
|
302
|
Charge level output
error
The PWM output level was detected higher than 50% after 10 consecutive
samplings.
|
• HVPS (High Voltage
Power Supply) board harness loose, broken. • PCU connection loose or broken
|
|
350
|
ID sensor
calibration – Error 1
One of the following conditions occurred when the ID sensor pattern was
calibrated during printing: Vsp > 2.5V Vsg < 2.5V Vsp = 0V Vsg = 0V
|
• ID sensor
defective or dirty • ID sensor harness disconnected or connector is damaged •
BCU defective • Scanning system or image creation system malfunction • High
voltage power supply board (power pack) defective
|
|
351
|
ID sensor
calibration – Error 2
The following conditions occurred simultaneously when the ID sensor pattern
was calibrated during printing: Vsg = 5V PWM = 0 (LED current drop)
|
• ID sensor dirty or
defective • ID sensor harness disconnected, or connector damaged • BCU board
defective High voltage power supply board (power pack) defective
|
|
353
|
ID sensor LED
current error
Error occurred during automatic adjustment of Vsg:
• Vsg output did not attain 4V, even with PWM = 1023 (maximum current for
LED) • Vsg output was greater than 4V, even with PWM=1 (no current for the
LED)
|
• ID sensor dirty or
defective • ID sensor harness disconnected, or connector damaged • IOB
defective • High voltage power supply board (power pack) defective • Scanning
system or image creation system malfunction
|
|
354
|
ID sensor adjustment
timeout error
Error occurred during automatic adjustment of Vsg. Vsg could not be adjusted
to 4.0V ±0.2V within the prescribed time.
|
• ID sensor dirty or
defective • ID sensor harness disconnected, or connector damaged • BCU
defective • High voltage power supply board (power pack) defective
|
|
355
|
ID sensor error
For more details about the cause of the problem, please refer to SC350 to 354
above.
|
• ID sensor dirty or
defective • ID sensor harness disconnected, or connector damaged • BCU
defective • High voltage power supply board (power pack) defective
|
|
389
|
TD sensor error 1
TD sensor output was less than 0.5V, or more than 0.5V 10 times in
succession. If the fax unit is installed, this SC is issued immediately. If
the fax unit is not installed, this SC is issued after the prescribed number
of copies has printed.
|
• TD sensor
abnormal
• Poor connection of the PCU
|
|
390
|
TD sensor error 2
The TD sensor outputs less than 0.5V or more than 4.0V 10 times consecutively
during copying. Note: If the fax option is installed, this SC is issued
immediately. If the fax option is not installed, this SC is issued after the
prescribed number of pages is copied.
|
• TD sensor
abnormal
• Poor connection of the PCU
|
|
391
|
Development bias
leak
A development bias leak signal is detected.
|
• Poor connection at
the PCU bias terminal • High voltage supply board defective
|
|
392
|
TD sensor initial
setting error
Initialization of the new PCU unit failed (the drum and development roller
did not start rotating).
|
• The PCU toner seal
was not removed • ID sensor harness loose, broken • TD sensor harness loose,
broken • ID sensor defective • TD sensor defective
|
|
398
|
PCU error (South
Korea only)
Illegal PCU unit.
|
Install the correct
type of PCU.
|
|
399
|
Illegal toner bottle
(South Korea only)
The installed toner bottle installed is not intended for use with this
machine.
|
Install the correct
type of toner bottle.
|
|
401
|
Transfer roller leak
error 1
A transfer roller current leak signal wad detected. (The current feedback
signal for the transfer roller was not detected within the correct time.)
|
• High voltage
supply board set incorrectly or defective • Transfer roller set incorrectly
or damaged • Transfer unit set incorrectly
|
|
402
|
Transfer roller leak
error 2
A transfer roller current leak signal is detected. The current feedback
signal for the transfer roller is not detected within the correct time.
|
• Transfer roller
set incorrectly or damaged • High voltage supply board set incorrectly or
defective
|
|
411
|
Separation bias leak
error
A separation bias leak signal was detected.
|
• High voltage
supply board defective • Discharge plate defective
|
|
490
|
Toner supply motor
leak error
More than 1 ampere supplied to the toner supply motor for longer than 200 ms.
|
• Toner supply motor
defective
|
|
500
|
Main motor lock
The machine detected motor lock (motor is not operating correctly)
|
• An obstruction has
blocked operation of the main motor • Main motor harness loose or broken •
Main motor or main motor driver board defective
|
|
501
|
1st paper tray lift
motor malfunction
The paper lift sensor did not activate within 18 sec. after the tray lift
motor switched on.
|
• An obstruction
(jammed paper, paper scraps, etc.) has blocked the motor drive and caused an
overload. • Paper lift sensor connection loose, disconnected, or damaged •
Paper lift sensor defective • Tray lift motor connection loose, disconnected,
or damaged • Tray lift motor defective
|
|
502
|
2nd paper tray lift
motor malfunction
The paper lift sensor did not activate within 18 sec. after the tray lift
motor switched on.
|
• An obstruction
(jammed paper, paper scraps, etc.) has blocked the motor drive and caused an
overload. • Paper lift sensor connection loose, disconnected, or damaged •
Paper lift sensor defective • Tray lift motor connection loose, disconnected,
or damaged • Tray lift motor defective
|
|
503
|
3rd paper tray lift motor
malfunction (optional Paper Tray Unit)
The paper lift sensor did not activate within 18 sec. after the tray lift
motor switched on.
|
• An obstruction
(jammed paper, paper scraps, etc.) has blocked the motor drive and caused an
overload. • Paper lift sensor connection loose, disconnected, or damaged •
Paper lift sensor defective • Tray lift motor connection loose, disconnected,
or damaged • Tray lift motor defective
|
|
504
|
4th paper tray lift
motor malfunction (optional Paper Tray Unit)
The paper lift sensor did not activate within 18 sec. after the tray lift
motor switched on.
|
• An obstruction
(jammed paper, paper scraps, etc.) has blocked the motor drive and caused an
overload. • Paper lift sensor connection loose, disconnected, or damaged •
Paper lift sensor defective • Tray lift motor connection loose, disconnected,
or damaged • Tray lift motor defective
|
|
506
|
Paper tray motor
lock (optional Paper Tray Unit)
A motor lock signal is not detected for more than 1.5 s or the lock signal is
not detected for more than 1.0 s during rotation.
|
• An obstruction
(jammed paper, paper scraps, etc.) has blocked the motor drive and caused an
overload. • Paper tray motor connection loose, disconnected, or damaged •
Paper tray motor defective
|
|
508
|
LCT rear fence drive
error
The return position sensor is not activated after the rear fence drive motor
has been on to lower the tandem tray for 8 seconds.
|
• An obstruction
(jammed paper, paper scraps, etc.) has jammed the rear fence or motor • Rear
fence motor connection loose, disconnected, or damaged • Rear fence motor
defective • Return position sensor connector loose, disconnected, or damaged
• Return position sensor defective
|
|
509
|
LCT side fence drive
error
The side fence positioning sensor is not activated for more 3 seconds when
the paper stack in the left tray is moved to the right tray. The side fence
close sensor is not activated for more 3 seconds after moving the paper stack
to the right tray.
|
• An obstruction
(jammed paper, paper scraps, etc.) has jammed the rear fence or motor • Side
fence motor disconnected or defective • Side fence position sensor
disconnected or defective Side fence close sensor disconnected or defective
|
|
510
|
LCT lower limit
error
The lower limit sensor does not activate within 8 seconds after the tray has
been lowered.
|
• An obstruction
(jammed paper, paper scraps, etc.) has jammed the tray lift motor • Tray lift
motor defective • Poor connection of the tray lift motor • Lower limit sensor
disconnected or defective Obstruction that causes overload on the drive
mechanism.
|
|
541
|
Fusing thermistor
open (center)
The temperature of the hot roller remained below 0C for 5 sec at the center
of the hot roller.
|
• Fusing thermistor
out of its position because of incorrect installation • Fusing thermistor
disconnected or defective • Power supply not within rated range (15% or more
below rating)
|
|
542
|
Fusing temperature
warm-up error (center)
The fusing temperature did not reach the standby temperature within 20 sec.
at the center of the hot roller after the main switch turned on.
|
• Fusing thermistor
defective or out of position • Fusing lamp disconnected • Thermistor
defective • Fusing lamp defective
|
|
543
|
Fusing overheat
error 1 (center)
The fusing thermistor detected a fusing temperature over 230 °C for 5 sec. at
the center of the hot roller.
|
• TRIAC short on PSU
(PSU defective) • BCU board defective • Fusing thermistor defective
|
|
544
|
Fusing overheat
error 2 (center)
A fusing temperature over 250 °C is detected at the center of the hot roller
by the fusing temperature monitor circuit in the BCU board. The power was
interrupted for more than 0.3 sec.
|
• TRIAC short on PSU
(PSU defective) • BCU board defective • Fusing thermistor defective • Power
supply voltage unstable
|
|
545
|
Fusing overheat
error 3 (center)
After warmup, the center of the hot roller attained full operating
temperature and maintained this temperature for 10 sec. without the hot
roller rotating.
|
• Center hot roller
thermistor installed incorrectly, disconnected. • Center hot roller
thermistor defective
|
|
547
|
Zero cross signal
detection error
Zero cross signals were not detected within the prescribed time.
|
• PSU, BCU harness
loose or broken • PSU defective • BCU defective
|
|
551
|
Fusing thermistor
open (end)
The temperature of the hot roller remained below 0C for 5 sec. at the end of
the hot roller.
|
• Fusing thermistor
out of its position because of incorrect installation • Fusing thermistor
disconnected or defective • Power supply not within rated range (15% or more
below rating)
|
|
552
|
Fusing temperature
warm-up error (end)
The fusing temperature did not reach the standby temperature within 20 sec.
at the center of the hot roller after the main switch turned on.
|
• Fusing thermistor
defective or out of position • Fusing lamp disconnected • Thermistor
defective • Fusing lamp defective
|
|
553
|
Fusing overheat
error 1 (end)
The fusing thermistor detected a fusing temperature over 230 °C for 5 sec. at
the center of the hot roller.
|
• TRIAC short on PSU
(PSU defective) • BCU board defective • Fusing thermistor defective
|
|
554
|
Fusing overheat
error 2 (end)
A fusing temperature over 250 °C is detected at the center of the hot roller
by the fusing temperature monitor circuit in the BCU board. The power was
interrupted for more than 0.3 sec.
|
• TRIAC short on PSU
(PSU defective) • BCU board defective • Fusing thermistor defective • Power
supply voltage unstable
|
|
555
|
Fusing overheat
error 3 (end)
After warmup, the center of the hot roller attained full operating
temperature and maintained this temperature for 10 sec. without the hot
roller rotating.
|
• Center hot roller
thermistor installed incorrectly, disconnected. • Center hot roller
thermistor defective
|
|
557
|
Zero cross waveform
signal error
The waveform of the zero cross signal was detected out of range.
|
• Electrical noise
on the power supply line
|
|
559
|
Consecutive fusing
unit paper jams
Three consecutive paper jams occurred in the fusing unit. The paper jam
counter for the fusing unit reaches 3 times. The paper jam counter clears
after the paper feeds correctly. Note: This SC is issued only if SP1159 is
set to "1".
|
• Remove the paper
jam in the fusing unit. • Make sure that the paper path in the fusing unit is
clear.
|
|
590
|
Exhaust fan motor
error
The CPU detects an exhaust fan lock signal for more than 3.5 seconds.
|
• Poor connection of
the exhaust fan motor • Too much load on the motor drive
|
|
620
|
Communication error
between IPU and ADF
A break occurred in the connection between the IPU and ADF
|
• ADF disconnected •
ADF defective • IPU harness connection loose, broken • IPU defective •
External noise
|
|
621
|
Communication
timeout between BCU and finisher
A break (LOW) signal was received from the finisher.
|
• Finisher serial
cable connection loose, broken • BCU defective • Finisher main board
defective • External noise
|
|
632
|
Key/card counter
device error 1
After 1 data frame is sent to the device, an ACK signal is not received
within 100 ms, and is not received after 3 retries.
|
• Serial line from
the device to the main machine is unstable, disconnected, or defective
|
|
633
|
Key/card counter
device error 2
During communication with the device, the MCU received a break (Low) signal.
|
• Serial line from
the device to the main machine is unstable, disconnected, or defective
|
|
634
|
Key/card counter
device error 3
The backup battery of the counter device RAM is low.
|
• RAM backup battery
exhausted • Counter device defective
|
|
635
|
Key/card counter
device error 4
After installation of the device a message alerts user to a battery voltage
abnormal error.
|
• Device control
board defective • Device control board backup battery defective
|
|
636
|
OSM User Code File
Error
The correct "usercode" file could not be found in the root folder
of the SD card because the file is not present, or the existing file is
corrupted or the wrong type file.
|
• Make sure the
eccm.mod file is in the root folder of the SD card. Note: The usercode files
are created with the User Setting Tool "IDissuer.exe".
|
|
641
|
Engine-Controller
Communication Error: Non-Response
There was no response to a frame sent from the controller board to the
engine.
|
• Turn the machine
power off/ on.
|
|
650
|
Communication error
of the remote service modem (Cumin-M)
|
|
|
651
|
Incorrect dial up
connection
|
|
|
669
|
EEPROM Communication
Error
The machine failed to detect a match between the read/write data for the
EEPROM on the BCU after 3 attempts.
|
• EEPROM installed
incorrectly • EEPROM defective. Turn the machine power off/on after replacing
the EEPROM. • BCU defective.
|
|
670
|
Engine response
error
After powering on the machine, a response is not received from the engine
within 30 seconds.
|
• BCU installed
incorrectly • BCU defective • Controller board defective
|
|
672
|
Controller-to-operation
panel communication error at startup
After powering on the machine, the communication circuit between the controller
and the operation panel is not opened, or communication with controller is
interrupted after a normal startup.
|
• Controller stalled
• Controller board installed incorrectly • Controller board defective •
Operation panel connector loose or defective
|
|
687
|
Memory address (PER)
command error
The BCU did not receive a memory address command from the controller with the
prescribed time once the paper reached the registration sensor.
|
• Harness connection
at BCU, Controller board loose or broken • Defective BCU • Defective
Controller Board
|
|
721
|
Front fence motor
error
The jogger fence motor in the finisher is not operating.
|
• Jogger motor drive
is obstructed (jammed paper, paper scraps, etc.) • The motor harness loose or
broken • Jogger fence HP sensor dirty, loose, defective • Jogger fence motor
defective
|
|
722
|
Rear fence motor
error
The rear jogger fence motor in the finisher is not operating.
|
• Rear jogger motor
drive is obstructed (jammed paper, paper scraps, etc.) • The rear jogger
fence motor harness loose or broken • Rear jogger fence HP sensor dirty,
loose, defective • Rear jogger fence motor defective
|
|
723
|
Feed-out belt motor
error
The feed-out belt did not return to the home position within the prescribed
time.
|
• Feed-out belt
motor drive is obstructed (jammed paper, paper scraps, etc.) • Feed-out belt
motor drive obstructed (jammed paper, paper scraps, etc.) • Motor harness
loose or broken • Feed-out belt HP sensor dirty, disconnected, broken • Motor
defective
|
|
725
|
Finisher stack
feed-out motor error
The stack feed-out belt HP sensor did not activate within the prescribed time
after the stack feedout motor turned on.
|
• Finisher stack
feed-out motor drive is obstructed (jammed paper, paper scraps, etc.) • Stack
feed-out motor harness loose, broken • Stack feed-out HP sensor harness
loose, broken • Stack feed-out motor defective • Stack feed-out HP sensor
defective
|
|
730
|
Shift tray motor
error
The shift tray motor in the 1000-sheet finisher is not operating.
|
• Shift motor drive
is obstructed (jammed paper, paper scraps, etc.) • Shift motor harness loose,
broken • Shift tray HP sensor harness loose, broken • Shift motor defective •
Shit tray HP sensor defective
|
|
740
|
Corner stapler motor
error
The corner stapler motor in the 1000-sheet finisher is not operating.
|
• Staple jam •
Number of sheets in stack exceeds allowed number of sheets for stapling •
Stapler motor obstructed • Stapler motor defective
|
|
742
|
Stapler movement
motor
The stapler movement motor in the 1000-sheet finisher is not operating.
|
• Stapler or motor
drive is blocked by obstruction • Motor harness loose or broken • Stapler HP
sensor harness loose, broken • Motor defective • Stapler HP sensor defective
|
|
746
|
Stack feed motor
error
The stack feed HP sensor in the 1000-sheet booklet finisher did not detect
"ON" twice (once: jam error) within the prescribed time after the
stack feed motor turned on. -or- The stack feed HP sensor did not detect
"OFF" twice (once: jam error) for the specified time after the
stack feed motor turned on.
|
• Motor drive obstructed
• Stack feed motor harness loose, broken • Stack feed motor defective
|
|
750
|
Tray lift motor
error
The tray lift motor in the 1000- sheet booklet finisher is not operating.
|
• Motor harness
loose, broken • Motor drive obstructed • Stack height sensor dirty, harness
loose, broken • Motor defective • Stack height sensor defective
|
|
751
|
Stack pressure
solenoid error
The stack pressure solenoid in the finisher is not operating.
|
• Solenoid harness
loose, broken • Solenoid obstructed • Stack height sensor dirty, harness
loose, broke • Solenoid defective • Stack height sensor defective
|
|
760
|
Finisher punch motor
error
The punch HP sensor did not activate within the prescribed time after the
punch motor turned on. The 1st detection issues a jam error, and the 2nd
failure issues this SC code.
|
• Punch HP sensor
harness loose, broken • Punch motor harness loose, broken • Punch motor
obstructed • Punch motor defective • Punch HP sensor defective
|
|
761
|
Folder plate motor
error
The folder plate in the 1000-sheet booklet finisher moved but was not
detected at the home position within the prescribed time. The 1st detection
failure issues a jam error, and the 2nd failure issues this SC code.
|
• Folder plate motor
drive obstructed • Folder plate HP sensor harness loose, broken • Folder
plate motor harness loose, broken • Folder plate motor defective • Folder
plate HP sensor defective
|
|
763
|
Punch movement motor
error
The punch unit moved but it was not detected at the home position within the
prescribed time. The 1st detection failure issues a jam error, and the 2nd
failure issues this SC code.
|
• Motor harness
loose, broken • Motor drive obstructed • Motor defective
|
|
764
|
Paper position slide
motor error
The paper position sensor detected movement of the slide but the slide was
not detected at the home position within the prescribed time. The 1st
detection failure issues a jam error, and the 2nd failure issues this SC
code.
|
• Motor harness
loose, broken • Motor drive obstructed • Motor defective
|
|
765
|
Fold unit bottom
fence lift motor
The fold unit bottom fence lift motor in the 1000-sheet booklet finisher is
not operating. The 1st detection failure issues a jam error, and the 2nd
failure issues this SC code.
|
• Motor harness
loose, broken • Motor drive obstructed • Motor defective
|
|
766
|
Clamp roller
retraction motor
The clamp roller retraction motor in the 1000-sheet booklet finisher is not
operating. The 1st detection failure issues a jam error, and the 2nd failure
issues this SC code.
|
• Motor harness
loose, broken • Motor drive obstructed • Motor defective
|
|
791
|
Bridge unit error
The machine can communicate with the finisher but not the bridge unit.
|
• Poor connection
between the finisher and mainframe • Bridge unit harness damaged or defective
• Bridge unit defective
|
|
792
|
Finisher unit error
The machine cannot communicate with the bridge unit but not the finisher.
|
• Poor connection
between the finisher and mainframe • Finisher harness damaged or defective •
Finisher unit defective
|
|
816
|
Energy saver I/O sub
system error
Energy saver sub system is not operating correctly.
|
• Controller board
defective
|
|
819
|
Fatal kernel error
Due to a control error, a RAM overflow occurred during system processing.
|
• Controller board
defective • Insufficient memory • Expanded memory defective
|
|
839
|
USB flash error
This is a self-diagnostic error. The device ID of the on-board USB flash ROM
was not recognized.
|
• Replace the
controller board
|
|
851
|
IEEE 1394 I/F
Abnormal
IEEE1394 interface error.
|
• IEEE1394 interface
board defective • Controller board defective
|
|
853
|
Wireless LAN board
error 1
At startup the wireless LAN board could be accessed, but the wireless LAN
board (IEEE 802.11b or Bluetooth) could not access the controller board.
|
• Wireless LAN board
not installed when the machine was turned on
|
|
854
|
Wireless LAN board
error 2
The board that holds the wireless LAN board can be accessed, but the wireless
LAN board (802.11b/Bluetooth) itself cannot be accessed while the machine is
operating
|
• Wireless LAN board
has been removed during machine operation.
|
|
855
|
Wireless LAN board
error 3
An error was detected for the wireless LAN board (802.11b or Bluetooth).
|
• Wireless LAN board
defective • Wireless board connection not tight
|
|
856
|
Wireless LAN board
error
An error is detected for the wireless LAN board (802.11b or Bluetooth).
|
• Wireless LAN board
defective • PCI connector loose
|
|
857
|
USB I/F Error
The USB driver is unstable and generated an error. The USB I/F cannot be
used. The USB driver can generate three types of errors: RX, CRC, and STALL
errors. Only the STALL error can generate this SC code.
|
• USB 2.0
disconnected • Controller board defective
|
|
858
|
Data encryption
conversion error
A serious error occurred during data encryption.
|
|
|
859
|
HDD data encryption
error
Encryption of data on the hard disk failed.
|
|
|
860
|
HDD error 1
The hard disk connection is not detected because it is defective or has not
been formatted
|
• Cable between HDC
and HDD loose or defective • HDD power connector loose or defective • HDD not
formatted • HDD defective • Replace the controller board
|
|
861
|
HDD error 2
The HDD did not enter the ready status within 30 sec. after power on.
|
• Cable between HDC
and HDD loose or defective • HDD power connector loose or defective • HDD
defective • Replace the controller board
|
|
863
|
HDD error 3
Startup without HD data lead. Data stored on the hard disk is not read
correctly, due to a bad sector on the HDD
|
• Format the HDD •
HDD defective • Controller board defective
|
|
864
|
HDD error 4
HD data CRC error. During operation of the HD, the HD responded with a CRC
error.
|
• HDD defective
|
|
865
|
HDD error 5
HDD responded to an error during operation for a condition other than those
for SC863 or 864.
|
• HDD defective.
|
|
866
|
SD card error 1:
Recognition error
The SD card in the slot contains illegal program data.
|
• Use only SD cards
that contain the correct data.
|
|
867
|
SD card error 2: SD
card removed
The SD card in the boot slot when the machine was turned on was removed while
the machine power was on.
|
• Insert the SD
card, then turn the machine off and on.
|
|
868
|
SD card error 3: SD
card access
An error occurred while an SD card was used.
|
• SD card not
inserted correctly • SD card defective • Controller board defective Note: If
you want to try to reformat the SD card, use SD Formatter Ver 1.1.
|
|
870
|
Address Book Data
Error
Address book data stored on the hard disk was detected as abnormal when it
was accessed from either the operation panel or the network.
|
• Initialize the
address book data (SP5-846-050). • Initialize the user information
(SP5-832-006). • Replace the HDD.HDD defective
|
|
872
|
HDD mail RX data
abnormal
An error was detected at power on. The data received during mail receive
could be neither read nor written.
|
• HDD sector
corrupted. Reformat with SP5832 007. If this does not repair the problem,
replace the HDD.
|
|
873
|
HDD mail TX data
error
An error was detected on the HDD immediately after the machine was turned on,
or power was turned off while the machine used the HDD.
|
• Do SP5832-8
(Format HDD – Mail TX Data) to initialize the HDD. • Replace the HDD
|
|
874
|
Delete All error 1:
HDD
A data error was detected for the HDD/ NVRAM after the Delete All option was
used.
Note: The source of this error is the Data Overwrite Security Unit D362
running from an SD card.
|
• Turn the main
switch off/on, and try the operation again. • Install the Data Overwrite
Security Unit again. For more, see “Installation”. • HDD defective
|
|
875
|
Delete All error 2:
Data area
An error occurred while the machine deleted data from the HDD. Note: The
source of this error is the Data Overwrite Security Unit D362 running from an
SD card.
|
• Turn the main
switch off/on, and try the operation again.
|
|
876
|
Log data abnormal
An error was detected in the handling of the log data at power on or during
machine operation. This can be caused if you turn the machine off while it is
operating.
|
• Software error.
Update the firmware • NVRAM defective • HDD defective
|
|
877
|
Data Overwrite
Security SD card error
The 'all delete' function did not execute but the Data Overwrite Security
Unit (D362) is installed and activated.
|
• Replace the NVRAM
• Reinstall the DOS from the SD card • SD card defective
|
|
878
|
TPM electronic
recognition error
The main machine firmware failed to recognize TPM because USB flash is not
operating or a system module was updated incorrectly.
|
• Replace the controller
board
|
|
880
|
File format
converter error
A request for access to the File Format Converter (MLB) was not answered
within the specified time.
|
• File format
converter disconnected • File format converter board defective
|
|
900
|
Electrical total
counter error
The total count contains something that is not a number.
|
• NVRAM incorrect
type • NVRAM defective • NVRAM data scrambled • Unexpected error from
external source
|
|
901
|
Mechanical total
counter error
The counter was removed during standby or while it is operating, possibly
damaging he connector.
|
• Check the
connection of the mechanical counter • Counter defective
|
|
920
|
Printer Error 1
An internal application error was detected and operation cannot continue.
|
• Software defective
• Insufficient memory
|
|
921
|
Printer error 2
When the application started, the necessary font was not on the SD card.
|
• Font not on the SD
card
|
|
925
|
Network File Error
The file that manages NetFile is corrupted and operation cannot continue.
|
• Software defective
• Files on the HDD corrupted
|
|
990
|
Software performance
error
The software attempted to perform an unexpected operation due to: 1) software
bug, 2) incorrect internal parameter, 3) insufficient working memory.
|
• Turn the machine
power off/on • Reinstall the controller and/or main firmware Note: When this
SC occurs, the file name, address, and data will be stored in NVRAM. This
information can be checked by using SP7-403. Note the above data and the
situation in which this SC occurs. Then report the data and conditions to your
technical control center.
|
|
991
|
Software continuity
error
The software attempted to perform an unexpected operation. However, unlike
SC990, the object of the error is continuity of the software.
|
• No operation
required. Note: This SC code does not appear on the panel, and is only
logged.
|
|
992
|
Unexpected Software
Error
Software encountered an unexpected operation not defined under any SC code.
|
• Software defective
• An error undetectable by any other SC code occurred
|
|
997
|
Application function
selection error
Application selected by the operator did not start or end normally due to a
software problem. An option required by the application may not be installed.
|
• Confirm which
devices are required for the application. • Make sure all devices are
configured correctly. • If the problem is with the fax unit, the nesting of
the fax group may be too complicated
|
|
998
|
Application start
error
No applications start within 60 sec. after the power is turned on.
|
• Loose connection
of RAM-DIMM, ROM-DIMM • Defective controller • Software problem: check the
setting of SP5875-001. If the setting is set to "1 (OFF)", change
it to "0 (OFF)". • Check if the RAM-DIMM and ROM-DIMM are correctly
connected. • Reinstall the controller system firmware. • Replace the
controller.
|
|
|
|
|
|
